Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are … Maintain inventory for stock and ensure adequate supplies. Communicated to staff about issues and concerns from the guest to continue to provide an excellent experience. Supervised housekeeping monitored the appearance and performance of the staff. Lift, carry, and place objects weighing up to 30 lbs. Trained new staff on how to properly clean and use cleaning products. Housekeeping Supervisor Milwaukee, WI Hyatt Regency Milwaukee/Jul 2017 to Current Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms in hotel. Submit all paid invoices and receipts in a timely manner to the Facilities Manager, Schedule repairs or replacement of housekeeping equipment with maintenance staff and Facilities Manager. They are to maintain the highest standard of guest service and satisfaction, Responsible for emergency the team spirit and motivation all staff. In charge of all housekeeping issues of 2 buildings with 144 suites of two and three bedrooms, two bathroom, livingroom, dinning room, laundry, balcony and complete kitchen. Ensures employee performance meets or exceeds expectations and periodic performance appraisals are conducted on a timely basis, Ensuring resident rooms, bathrooms and common areas daily are cleaned (dusted, dry mopped, wet mopped, sanitized, scrubbed) according to facility procedures, Overseeing the cleaning of walls, ceilings, windows, mirrors, and waxing of floors according to department procedures and cleaning schedules, Ensuring housekeeping supplies are kept out of reach of residents at all times, Supervising the disposal of trash and waste, including bio-hazardous waste and other materials that require special handling, only in accordance with facility policies and procedures, May occasionally perform the above housekeeping duties in cases of emergency or staffing shortages, Minimum of one (1) year housekeeping and / or laundry experience in an institutional setting, Supervise housekeeping staff and coordinate staffing schedules to ensure the proper cleaning of offices, public areas, residences, and community grounds, Plan and schedule cleaning programs, including but not limited to annuals, move-in preparations, and carpet cleaning, Monitor inventory levels, order all equipment and supplies needed for department, and ensure the safe handling and storage of them, Assist housekeeping staff with cleaning duties, including cleaning floors, restrooms, kitchens, resident apartments and other areas, Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices, One year of Housekeeping Supervisor experience preferred in a skilled nursing facility, Must be aware of State and Federal Regulations for SNFs, Ability to communicate effectively with residents, families, staff, vendors and the general public, Flexible schedule, including availability to work evenings, weekends and holidays as needed, Experience: Minimum three months’ supervisory experience; previous experience in a housekeeping department for a luxury or ultra-luxury hotel, Education: High school diploma; some college, Technical Skills: Thorough knowledge of hotel and housekeeping department operations; thorough knowledge of computerized hotel systems; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to accept responsibility for actions of others; ability to manage by example; exceptional oral communication skills to ensure ability to negotiate. Train new associates on the STEPS process of cleaning rooms. Allocated bedrooms to be cleaned by room attendants and check cleaned rooms to make sure they meet the core standard of the hotel cleanliness. Experience with floor equipment and preventive maintenance is required, Inspect and release rooms, ensuring defects are reported and actioned, Supervise and support Room Attendants daily, whilst liaising with the different departments of the hotel on queries and requests, Attend to guest queries and complaints, liaising with the Executive Housekeeper when required, On the Job training of employees to ensure rooms are cleaned to the highest standards and in an efficient manner, Performance management of employees, adhering to policies and processes, Supports Audit Standards: Directs room assignments and inspects work of Housekeepers and Housepersons. Assist the Housekeeping Manager with training, coaching, and developing the housekeeping staff. If you’re looking for a housekeeping job, you’ll need a resume that sparkles. to the Loss Prevention Department. Employers do not need to see any formal education listed on candidates' resumes, and Housekeeping Supervisors are often former members of a housekeeping staff who have advanced to the position based on their extraordinary job performance. Responsible for overseeing the day to day operations of the department and attaining our overall goals. Download Housekeeping Supervisor Resume Sample as Image file, Housekeeping Room Attendant Resume Sample, Works with Superior and Human Resource Manager to ensure the departmental performance of colleagues is productive, Perform all tasks as directed by the Manager in pursuit of the achievement of business goals, Actively participate in training and development programs and maximize opportunities for self-development, Works with superior in the preparation and management of the department’s budget and is aware of financial targets, Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager, Management of lost property for the hotel, Analyzes and resolves work problems, or assists workers in solving work problems, Provide assistance to coworkers, ensuring they understand their tasks, Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property, Assist Housekeeping management in managing daily activities of Housekeeping and Laundry, Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor, Develop and maintain positive and productive working relationships with other employees and departments, Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel, Partner with the Housekeeping Manager to recruit, develop, manage and monitor performance while making, Assists management staff in resolving employee grievances, and performing related human resources management activities, Supervises/Manages the Housekeeping team to include efficient staffing, team member development and training, performance management and policy enforcement, Provides open communications, training, coach and counsel and provides performance feedback to ensure maximum efficiency, Coach, monitor, and develop team members for improved performance, Become proficient in the use and completion of work orders (WO) produced by Global Maintenance Management System (GMMS) or Work Orders for Windows (WOW), Manage all aspects of Room Attendants’ performance including the completion of annual performance reviews, Strong organizational, project management and detail orientation skills, with the ability to multi-task in order to meet a variety of deadlines, Ability to focus attention to details and be able to organize, prioritize and follow-up, Able to thing clearly, quickly and make concise decisions, Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds, Ability to use good judgement and to maintain confidentiality of information, Excellent communication and interpersonal skills with the ability to interact with many types of personalities, Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times, Considerable knowledge of housekeeping policies, procedures, equipment, supplies, and bookkeeping procedures, Ability to deal professionally, courteously and tactfully with the public and coworkers, High School Diploma or equivalent. Receive and inventory cleaned and returned linens, Work in collaboration with the Administrative Assistant in collection of money from laundry appliances, Respond to emergency on-call for cleaning issues or problems, Train all student staff in proper safety procedures regarding housekeeping chemicals and equipment use. Must have valid drivers license, Ensuring all rooms are clean and ready for our guests, Oversee stock ordering and ensuring we have the appropriate par levels according to business needs, Manage lost property, ensuring all items are recorded, Being vigilant towards the back of house areas, ensuring these are kept clean & tidy at all times, Supporting the Executive Housekeeper with;, Managing the Roster according to business levels, Performance reviews & development for the team, Updating and reviewing procedures when necessary, Supervise Housekeeping staff to ensure that all areas of the Campus are properly cleaned and maintained, Ensuring that any set-ups needing to be made for morning programming is done, Respond to campus facility emergencies at all times, Discipline employees in coordination with Human Resources as required, Associate’s Degree and/or 3-5 years of experience working in a diverse housekeeping environment, Knowledge of general union guidelines and operating procedures, Experience in higher education is preferred, Speaks clearly and expresses self well in one-on-one conversations and groups, Interacts and proactively shares information with internal and external contacts where appropriate, Develops effective relationships with peers, students and employees, Assumes responsibility to ensure issues/concerns will be addressed and monitors them through conclusion, Effectively manages own time and resources, Driven toward increasing knowledge and technical certifications, Highly independent, competent and trustworthy, Deliver on the promise of Sonesta Service in all interactions with guests and clients. Evaluates records to forecast department personnel requirements, Inventories stock to ensure adequate supplies, Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. Assign daily duties for housekeeping teams. Ability to operate a computer, phone and other office equipment. Alert management of potentially serious issues, Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc, May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction, Report, turn in, and/or log all lost and found items according to established procedures, Understands, follows, and enforces all Aramark/location policies and procedures, Ensures the proper delivery and retrieval of guest requests such as extra pillows, blankets, and refrigerators, Consistently strives to improve the communication process and always follows up with Housekeeping Director, Conducts department line-ups to ensure that pertinent information is being communicated on a daily basis, Ensures that Material Safety Data Sheets are updated and are kept in prominent locations in Housekeeping and Laundry. Ability to make progress on multiple assignments under time constraints. Served as public relations representative for the foundation. Ability to timely compile facts/figures, identify, investigate and resolve matters. Ability to satisfy the legal requirements for employment within the jurisdiction, Considerable knowledge of housekeeping program, Ability to assess and use housekeeping chemicals, Ability to plan, coordinate, direct and supervise large groups of personnel, Ability to judge supply and equipment, and how to use them properly, Supervise the implementation of housekeeping standards and procedures in relation to, Management of all incoming and outgoing calls, Ensure guest valet is processed and delivered in a timely manner, Ensure you have complete knowledge of room types, layouts and facilities, Recycles where-ever possible and enforces cost saving measures to colleagues, In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel, Perform general cleaning tasks using standard hotel cleaning products as assigned by a supervisor to adhere to health standards, Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests, The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities, Requires good communication skills, both verbal and written, Ability to work longer shifts based on business and staffing levels, Previous experience in a leadership role and prior hotel/hospitality experience preferred, Possess strong interpersonal skills and have the ability to effectively interact with people of diverse backgrounds, Must have excellent multi-tasking, organizational, and administrative skills, Report on adverse guest comments as and when required, Log daily events in logbook and follow up on previous information reported by other team leaders daily, Prepare duty rosters of Housekeeping Attendants, Make requisition twice weekly of amenities for guest supplies, Report shortcomings in the section operation, Check all guest rooms, public areas, F&B outlets, toilets, lockers and car parks, Report and follow up on repair and maintenance, Ensure function rooms and toilets are clean before functions start, Check on the standard of “Turn downs service”, Ensure rooms done by room attendants are released, Liaise closely with Front Office Department regarding guest room status, Report house linen stocks which are running low to the Executive Housekeeper, Ensure subordinates are wearing the correct uniform and their name badges at all times, Report discrepancies and irregularities to the Executive Housekeeper, Ensure that new Room Attendants/Housekeeping Attendants are given orientation and are introduced to all machinery and employees within the department, prior to the commencement of their first shift, Analyse and take corrective measures whenever mistakes are made, Ensure and check that the quality and quantity of laundry output is met on a day to day basis, Ensure the production targets of the laundry are met at all times, Notify Room Attendant(s) of any deficiencies found in the room and note on the attendant’s board. Conduct orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment. PERSONAL SUMMARY. Assist with the day to day operation of the overall Department. Purchased housekeeping supplies and equipment, took periodic inventories, screened applicants, trained new employees, and recommended dismissals. Personal appearance and hygiene must be according to Company policy, Respond to guest complaints, special requests and ensure action is taken to achieve complete guest satisfaction, Assist in promptly resolving any guest complaints pertaining to housekeeping services, Housekeeping leadership work experience (Team Leader, Shift Leader or equal positions) for a minimum of 2 years, To check public areas and to offer help where needed, to make sure that the cleaning is to the hotel standard, To assist with the deep cleaning of public areas and to help in the floor care, To help to oversee with the Supervisors the coordination of training and orientation on all housekeeping associates, Maintaining training records, Training focus sheets and updating accordingly and assisting in the measure of the hotel standards, To carry out Brand Standard checks within the department, To provide assistance, support and training to all levels of Housekeeping team taking corrective measures should the standard of work deviate from the hotel standards, To assist in the stock taking of all linen and equipment etc. Advise employees of deficiencies and instruct on corrective action. Investigated complaints regarding housekeeping services, equipment and took corrective action. ), Previous Front Desk and or Housekeeping experience, Hire and train all Housekeepers, housepersons, and inspectors on established company policies and procedures, Leads day to day Inspector work scheduling using Hilton OnQ Insider software, Control supply inventory, Lost and Found, dealing with unhappy guests/SALT comments, and lead daily pre-shift meetings, Ensures all work is completed by 4:00pm and clean up to brand standards, Personally inspects inspectors', house persons', and housekeepers’ work, Must do a walkthrough of the entire property and fill out MOS sheet when scheduled, Previous lead/supervisory experience - preferred, Foster a close working relationship with contracted cleaning customers, Manage the departments scheduling, billing, supply orders and payroll, Provide staff, training, coaching and performance reviews for the night cleaning department, Valid driver’s license with acceptable driving record - required, Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company, Proficient in the use of Microsoft Office, High School or Diploma in Hotel Administration, Hotel Management or equivalent, 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training, Recommended changes to these standards and training needs on an ongoing basis, Liaise with Front Office for guest and hotel requirements, Coordinate special projects (eg. 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