Chroma Laptop Cooling Stand With USB Support Designed for the all-New Razer Blade, the ergonomic laptop stand is designed to elevate your game with an optimal viewing angles. Secondly, when I contacted Razer by email to explain what has happened, and all subsequent emails, I keep getting the response that someone will get back to me to deal with my case, which has never happened. GO Posted by 3 years ago. Contact us anytime Some Razer services have been impacted due to the unique circumstances COVID-19 has created. Workers are mistreated for labor exploitation. Hey /u/Kazuya2016, can you PM us your case number so we can get an idea about your issue? Welcome to Razer Support We’re here to help Some Razer services are impacted and customers may experience longer than expected response time due to the unique circumstances COVID-19 has created. STAY AWAY AND DONT PURCHASE ANYTHING FROM THESE CROOKS!!!! Chat Now 7AM - 10PM (GMT +8) They have literally stolen my money. Did you call on their support time, 13:00~16:00 german time? I would like some more information on the returns/warranty in the UK before purchasing the Razer... Thread by: catsxbeats, Jul 20, 2018, 2 replies, in forum: Razer Support. Razer will not offer any genuine support for their products. Razer BlackWidow (2019) - Mechanical Full-Size Gaming Keyboard (Keyboard with Mechanical Razer Green Switches, Programmable Keys, Cable Management, RGB Chroma Lighting) UK Layout 4.7 out of … Razer Gold Support. Do yourself a favour and seriously don’t bother making an expensive purchase from them. Try reaching out to/u/RazerCustAdvocacy here on Reddit. I called them back telling them that I didn’t need to send it anymore and that I need a refund. They will feign support and help a minority of cases for public image but thats it. Contacted Razer again and been talking to them ever since and still not resolved. Normally, support is available via live chat, phone, and ticket, but COVID-19 has reduced Razer’s support team for the time being (Image credit: Razer Cortex) Support. When I get the replacement which takes two weeks, it has the same goddamn issue. Razer UK phone number. Lost the USB dongle to my headphones and was told “sorry, not our fault so we won’t sell you a new dongle”. This is beyond greedy and unethical and I will go to every corner of the net to warn people about this company until they disappear, because practices like this is scummy and I don’t want someone else to lose their hard earned money by giving it to these thieves. After that you are not able to contact support on the website, it simply asks you to ask the community, which advise you about the problems of buying a Razer laptop. Please make it right: fix it or replace it. PLEASE BEWARE! (00800-25233758) thanks in advanced! Razer do not support their products. Service Centre UK. Suddenly not working after warranty ran out, The laptop batteries start bulging after warranty expires, HORRIBLE CUSTOMER SERVICE, DISHONEST COMPANY, Waste of time trying to get problem solved. Get in on exclusive game deals, Silver rewards and more. It is a very expensive product.2. The world's leading brand in gaming, dedicated to provide revolutionary gaming technology and phenomenal design for gamers by gamers. And don’t worry, it has “for gamers. Anyway. This time both screen and WiFi problems found but I was told replacement parts could take a month or longer so I was offered a replacement which I accepted as by this time 5 months past since I’ve purchased the laptop and sending it to Razer.Replacement unit took over a month to send to me. We manufacture razer headsets in Vietnam. 2. save. GO; Customer Support Videos. Poor customer service that requires you to jump through hoops and do their jobs for them! File downloads are categorized. Your safety is our utmost concern.Your loyalty and continued support as our valued customer is highly appreciated. I requested a replacement laptop because the old one is not usable. Warranty FAQ Product Registration. The Razer Core X external graphic enclosure is incredibly versatile and compatible with Thunderbolt™ 3 systems running Windows 10 RS5 or later and Macs running macOS High Sierra 10.13.4 or later. It features a console-style ergonomic design for a comfortable handheld grip and clickable analog thumbsticks for greater accuracy and tactile feedback. Please select which category you would like to browse. hello so im getting fed up with razer been having a problem thats been going on for over a month now, normally customer support get back to me the next day (so slow) but this time they haven't i think they may be ignoring me because they cant guarantee that the replacement product of a replacement product wont have the same problems (i believe they have a manufacturing problem) i dailed the EU hotline but it doesn't seem to get through to anyone? The expensive Razer Blade 15 Advanced late 2018 had a hardware defect causing camera to die (poor ribbon connector design). WHICH company when they send a replacement asks you to send yours first. New comments cannot be … No worries, we have our Systems Team that can further check on the unit. Press J to jump to the feed. We won’t sell you new keys, guess you’ll have to buy a new car!” That’s exactly what Razer did to me. Made by redditors, for redditors, to discuss RΛZΞR products. Clear proof of purchase from the retailer and you're complaining because it's not in a pdf. Please feel free to reach them through this link: ....Rest assured, you will be of help once you contact.Please be safe amidst the Covid-19 outbreak that is currently happening in our world. hey, I'm based in UK and have read your policy. It has been 45 days since I began the refund process. share. The Xbox version of the Razer Kishi consists of two halves connected by a plastic-and-rubber strap. Can't find a solution? They have great designs for their products, but the quality is absolute bottom tier. The community is outraged. © 2020 Trustpilot A/S. I finally got through to a Michael, who kept me holding for 1hr 32min at which point I needed to take another call and hung up. I sent them the $100 and the next day as I was getting ready to package it my laptop started working again. Razer Hammerhead True Wireless Pro Razer Case for Hammerhead True Wireless Pro Razer Tomahawk Gaming Desktop Razer Recon 15 Rolltop Backpack Razer Folded Cloth Mask Razer Wolverine V2 Laptop Sleeves Cyberpunk 2077. I ordered a razer mousepad on the 7th of december and received a conformation email saying my order has been placed. My Razer laptop stopped working. It is now almost 2021. You can also search the downloads library using the search field beside this text. Best they came back with me offering a replacement unit of lower based model in US layout. Toggle navigation. Manufacturer Defect: Razer Blade 15 Advanced, Razer stole from me (terrible customer service). It’s been now over 11 months since my first contact with Razer and purchase of the laptop and my replacement laptop still in its box laying dead and I’m still waiting Razer to offer me a real solution.No refund, no store credit no replacement of a new laptop. Check out the brand new Razer Gold. The Razer Iskur’s lumbar support is engineered to prop up your posture and take pressure off your back, so you can maintain a form that allows you to game on, and on, and on. Laptops require a Thunderbolt 3 port with external graphics (eGFX) support. Product: Razer Blade Pro 4k OledPurchased: Microsoft Store Jan 13, 2020Order# ...597.Issue 1: coil whine/rattling since day one; minor but still annoying; got worse.Issue 2: screen will not turn on when put to sleep, when restarting.Contacted Microsoft support 2x. Razer gaming chair uk. Razer Viper – £39 from Amazon UK (down from £50) 1 comment. 100% Upvoted. So basically they don't care about customers at all. IT DOESNT MAKE SENSE. Do yourself a favor and save the money as well as the headache and buy your gaming mouse elsewhere. Razer Kishi Design. Complete garbage support, ive tried to reach out to them for a replacement dongle (usb) like 10 times (legit)they always talk it away and delay it, its so f***ing frustrating, stay away from this company, they dont care about their customers. NOT EVEN A CUSTOMER AND I HAD A HORRIBLE EXPERIENCE. Razer Warranty & Support in the UK. Close. Razer (Europe) GmbH Essener Bogen 23 22419 Hamburg, Germany Amtsgericht Hamburg HRB: 102467 Geschäftsführer: Min-Liang, Tan +49 (40) 4192 99300 Support Hotline Europe 00800-25233758 Monday - Sunday 09-18 CET Release Date: 1583735920. The Official Razer ID page for Razer account creation, product warranty registration, and sign-in purposes. report. We are so sorry to know that you still have issues on the laptop. !I should have known better and looked on here before I spent my money with such a greedy garbage company. Sent in RMA 2x.It is now Dec 12.I am told by CS to contact tech support:I hope your day is as great as mine!We sincerely apologize for the inconvenience this has caused you. The headache and buy your gaming mouse elsewhere is not usable they play games... That he did they did n't open for a comfortable handheld grip and clickable analog thumbsticks greater... Requires you to jump through hoops and do their jobs for them worst customer experience ever have... Will feign support and help a minority of cases for public image but thats it if. Is your chance—join us Now Kishi consists of two halves connected by a plastic-and-rubber.... Not fixed the issues/problems and it has been since Sept 24.4 provide an immersive experience made to Qoo10 as as... Not offer any genuine support for them back telling them that I need a refund your chance—join us.... In high-performance gaming hardware, software, and sign-in purposes as our valued customer highly... 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