Answered multi-line phones; directed calls to proper departments and residents. High School Diploma or equivalent; Associates Degree Preferred. The national average salary for a Lead Concierge is $32,930 in United States. Speaking several languages, IT literacy and discretion are also highly valued at this job. Create custom resume with the best resume builder on the market. Sign in. Assisted Executive Director in developing and monitoring staff. Supported sales team, greeting guests, processing orders, scheduling trade visits, occasionally hosting tours & tastings. When listing skills on your concierge supervisor resume, remember always to be honest about your level of ability. Leading project teams while implementing and overseeing programs. Maintaind key log and all applicable data sheets. Accomplished all front desk tasks such as, answering phones and forwarding them to the right coordinator, making copies, filing, printing, organizing and sorting incoming and outgoing mail. 4,084 Lead Concierge jobs available on Indeed.com. Took ownership of all appropriately loaned keys to vendors, contractors, realtors, and guests. They may book services for guests, such as transportation and activities. Lead Concierge. Thursday, November 21, 2019. Lead Concierge - Two years of hotel or residential concierge experience and one year of management experience required. A hiring manager looking for a Concierge is looking for an individual adept in multitasking and customer service. Responsible for sensitive information and distributing all of the family's personal and company mail, scanning each piece individually. Ordered products for each department of the spa as needed. Be sure to include job specific skills. Executed HR tasks by recruiting, training and overseeing staff of 20 Information Specialists. Ensured that all shifts have proper coverage of staff at all times. Zip Code * Upload or Build a Resume ... We are now accepting applications for a Lead Concierge who will deliver a first-class customer service experience to our residents and their guests. This is one of the hundreds of Co founder resumes available on our site for free. Provided prospective residents and families with tours and community information. Password Show. Pre-Written Examples. Objective : Recent graduate with 3 years' experience working in customer service. Maintained and stocked work area on a regular basis. Confirmed all winery reservations with guests two days prior to visit, and processed credit card. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Download. Assisted Human Resources in the Hiring Process, and trained new employees for  department. Enhanced residents experience by facilitating use of building amenities and booking reservations. An outstanding Concierge resume, such as this example, will include a number of impressive skills that your employer is looking for in a candidate. Lead Concierge resumes, templates and samples. This concierge job description sample provides the perfect format for a posting that will attract the best candidates to your company. Please provide a type of job or location to search! Organized special functions as directed by management. Greeted residents upon arrival and departure on a daily basis. Lead Concierge Resume Example Resume Score: 80%. Resolved problems and complaints that residents may have. Welcomed guests upon entrance and confirmed reservations. Able to think creatively and quickly to mitigate and resolve issues as they arise. Ensured that all necessary equipment is maintained properly with sufficient stock for day to day operations. Objective : Seeking a position within a company that will assist in enhancing skills as continue through education. Received, stored and disbursed residents' packages. Maintained a professional environment by providing exceptional guest services. Created inventory tracking sheet, daily checklists, guest menus, tasting collateral, and system for charging and tracking tasting fees. User Experience Designer, Software Trainer, Executive Recruiter and more! Worked closely with Ticketing vendors, attractions and VC partnerships. Headline : Experienced sales and customer service representative with excellent client and project management skills. Completed shift reports, checklist, and walk-thru. Seasoned and detailed oriented professional with extensive knowledge in Travel and Tourism. Search and browse resumes by industry Find your industry and use an existing template, or customize the perfect template just for you. Your duties likely include overseeing the day-to-day duties of employees you’re assigned to lead even if you’re also tasked with similar duties. Booked reservations, scheduled rooms, kept kitchen staff updated with ever -changing guest count. Skills : Manager, Sales , Receptionist , Excellent Customer Care. Summary : Strong research and analytical skills Technical Proficenices: Microsoft Office, MAC OS and iOS, CRM, and iMIS Strong attention to detail; able to multi-task and priotize Strong communication, interpersonal, and presentation skills. Forgot password? Made sure each unit file has a release of liability form for accepting packages, etc. Oversaw concierge staff of five, including training, scheduling, delegation of duties Manages the administration of the concierge desk. Worked closely with various Public Relation agencies on acquiring celebrity clearances. Bachelor’s Degree Required; Master’s Degree strongly preferred. Apply to Concierge, Call Center Representative, Join the Sps Team! Search online hundreds of resume samples and examples with job type, location or a combination of the two. Used professional telephone etiquette in handling resident requests. Love your job. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Received and acknowledged reservation requests, cancellations and modifications. Apply to Concierge, Customer Success Manager, Executive Assistant and more! Accept service requests from residents and logging appropriately. Researched and coordinated acquisition of images for monthly features. Processed and deliver packages to residents. Include the Skills section after experience. Objective : To obtain a satisfying position with a vibrant and dynamic organization that will allow to fully engage both creativity and excellent organizational skills. Answered customer questions in a professional and customer oriented manner. Learned complex projector presentation for guests tours, and monitored multiple screens of winery surveillance cameras. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Email. Made reservations for taxi service or other forms of transportation when requested. Concierge Resume Examples & Samples. Served as ambassador to visitors, residents, families, and staff at an upscale residential living community (102 units) for independent seniors by offering information and assistance while promoting a positive image of the community at the reception desk. Opened the Metropolitan, currently at Park Place. Obtained necessary tickets and provides directions to facilities. Provide polite and effective service to a luxury condominium by anticipating residents needs. Your supervisory authority has limits such as the inability to hire and fire people or change other employees’ job duties. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Greeted potential residents, families and vistors. Find Resort Lifestyle Communities Lead concierge jobs on Glassdoor. 1 Resort Lifestyle Communities Lead concierge jobs, including salaries, reviews, and other job information posted anonymously by Resort Lifestyle Communities Lead concierge employees. This is a real resume for a Co founder in Mahwah, New Jersey with experience working for such companies as Cayman Concierge, Chintheche Inn, Wilderness Safaris. Build Your Own Now. Looking to work in a fast-paced work environment where can help other thrive. Sold and organized tickets to Broadway shows, tours, attractions and transportation. Addressed resident concerns and issues in accordance with the company's customer service standards. Hotel concierge training, fair housing certification, and strong conflict resolution experience preferred. Salary estimates are based on 3,756 salaries submitted anonymously to Glassdoor by Lead Concierge employees. The above resume objective doesn’t indicate the applicant’s qualifications or skills, which gives the employer no way to know what value they would bring to the company. Offered new visual perspectives, image assistance and photo expertise. Things to put on your resume Specific skills to mention Accurately entering reservations into required computer systems according to policy. Skills : Customer Service, Customer Relations. This free concierge cover letter sample includes numerous details that can be found in any well-written letter. Solid team contributor with excellent interpersonal and leadership skills, superior knowledge to coordinate and manage activities, strong ability to quickly grasp complex tasks. Assisted Sales and Marketing with making sales calls. Reviewed arrivals and departures for guest preferences to ensure customer satisfaction. Provided detailed tour information to guests, scheduling their reservation, recommending additional wineries and restaurants, addressing guest requests, concerns, and complaints in an efficient and courteous way. Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds! Created work orders for the building, and monitored security system for resident and staff safety. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Responded to resident emergencies according to established protocol. Sign in. Abile to multitask while maintaining close attention to detail. Demonstrate expertise in resolving escalated customer issues ensuring satisfaction and loyalty. Created/coordinated staffing schedules, ensured round the clock coverage and was on- call to resolve any issues. Associate of Arts General coursework towards BFA. Please avoid restating the information on your resume, and open and close the letter with strong statements. Assisted in keeping the front of the community tidy and clean and made sure snacks and beverages were always available. Enhanced resident's experience by facilitating use of building amenities, booking reservations and event tickets, and by providing information about neighborhood businesses and city attractions. Job description and duties for Concierge. Presented property and provided amenities in a positive light to prospective residents. Proven experience in a progressively responsible position including Customer service and project management in a healthcare environment in … Present the most important skills in your resume, there's a list of typical concierge supervisor skills: Working knowledge of computer skills, web search and able to type 35 wpm LEAD CONCIERGE. Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources. Communicated to staff and residents resident admissions, orientations, and discharges and maintenance of resident files. Assist with the direction and supervision resident move ins and move outs. Skills : Management, Accounts Receivable, Accounts Payable. Summary : Highly-energetic and proactive hotel concierge offering 5+ years of concierge experience in a hotel, looking to obtain a position that is conducive to growth in both responsibility and personal endeavors. Hired and trained staff on all tours and attractions, pricing and upselling. Get a template recommended to you based on your experience level. It is short, and as a jobseeker, your cover letter should be no more than half a page. Greeted visitors and families with a warm friendly smile and provided them with information and answers about our community. December 3. While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as needed; taking reservations made through phone; hiring and training concierges, and supervising the work of other employees. Skills : Excellent organizational and communication . Save time applying to future jobs. Professional Summary. Email or phone. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction Follows safety procedures and maintains a safe and working environment within the immediate working area Assists with training of valet service/ runner staff, as needed Produced photo shoots for various sections including travel trends and entertainment. Retouching of images including color correction, cropping and resizing. Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. Ability to access, analyze and interpret complex information required to oversee day to day operations. Managed day to day operations for all NYC Information Centers and kiosks. Headline : To Obtain a position utilizing Customer Service experience and enhancing skills within the Hospitality Industry. Hilton Head Island, SC 29925. Filter by location to see Lead Concierge salaries in your area. While typical duties vary based on the level of service provided and type of employer, certain duties are common and mentioned on the Lead Concierge Resume as – receiving and welcoming guests on arrival, providing the needed assistance and information, suggesting activities and services provided by the facility, arranging events and travel arrangements for the guests; providing personalized services as … Holland Code: NA Responsible for working with the Addison community to arrange volunteer events, as well as organizing all holiday events for team members. December 3 Full time On-site Send this job to a friend. As a Lead Concierge, the person will provide outstanding hospitality service to the guests in hotels, spas and resorts. The hospitality concierge resume sample demonstrates all the top ways to convince a hiring manager of potential job success. Service focused and passionate, with strong verbal and written communication skills. Also Concierge Jobs. 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