You may want to consider this, because it makes it much easier for your worker to access this information, and that in turn makes it much more likely that they WILL access and use it. Wouldn’t you like to dramatically compress the time frame necessary to fully hone these problem-solving skills, and help the worker learn to problem-solve as efficiently as possible? Providing employees with effective process training will make it easier for them to apply problem-solving methods to your work processes. We can break that down even further, because there are additional tools/techniques that people can use as they progress through the problem-solving strategy to try to come up with a list of all potential causes and identify the most likely root cause, including: Because the 5 Whys and fish bone diagrams are especially common methods, let’s look at a video that explains each. This ensures employees make sound decisions, excellent client service and sound business principles regarding profitability. And even if you do wait for years for these skills to become finely honed, it doesn’t mean the worker will always identify the most likely root cause early in the problem-solving method instead of getting distracted and spending time on less likely root causes. Many training programs are too generic, and not personalized enough for … That process training can be in many different forms. We won’t go into much more detail about that here, but know that we cover it more for you in this article if you want to read more, and that it’s a critical-but-easy-to-overlook aspect of training if you want to quickly move the worker up to the point where they’re effectively solving problems. The skill with which employees solve problems has a direct impact on professional effectiveness. Jeffrey Dalto is an Instructional Designer and the Senior Learning & Development Specialist at Convergence Training. And even those with a natural knack for it can always get better, or learn to apply those skills more effectively in a given work circumstance. Often, it is difficult to … Training Your Staff: As a small business enterprise, you need to understand the problems that your staff faces in their day-to-day... https://quickbooks.intuit.com/in/resources/in_qrc/uploads/2017/05/shutterstock_128336612.jpg, Intuit launches QuickBooks Online Accountant in India For CA's, GST Exemption List For Services: A Detailed Guide, GST Invoice Guide: Components, Formats and Time to Issue, 8 Tips of Marketing For Accountants in India, 5 Ways For Accountants In Dealing With Difficult Customers, HSN Code: Understand HSN Code with GST Rate | HSN Full form, Partnership Firm Registration: All You Need To Know, Shops and Establishments Act – What the Law Says. This will boost your employer-employee relations and be an added advantage to their skills development. Review and assess if your plan has made an impact. Is employee morale low or high? In that case, you could do something like use the eLearning course to introduce it, and then assign periodic refresher training in the form of a quick PDF for the worker to read or even a quick online quiz for the worker to complete. Again, this is important in general, but it will also help the worker develop problem-solving skills (because it will help him/her know “how stuff works”). But those problem-solving skills don’t come “built-in” to every person. It’s great to have a worker with this fundamental level of knowledge and skills about problem-solving and your work processes. For example, you could explain how a software program is developed. What if you could help a worker develop problem-solving skills in six months that would otherwise take ten years to develop? 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